Job Title Project Co-Ordinator
Job Description Estimating and operational site works.
Principle areas of responsibility
Manage installation projects from quotation and purchase and delivery of product and labour, to payments and production of final invoice to ensure installation is completed to the satisfaction of the customer.
Maintain and update all databases, including e-sales and CMS to ensure that accurate account, address, and invoicing details are available to all other users.
Communicate any relevant issues or changes relating to customers or orders to all business stakeholders.
Use every effort to liaise, secure and maintain excellent customer contacts, records and keep the company updated with any and all developments and new services from the company including but not limited to Re-Entry, Renovations etc.
Provide support to the sales team and other team members to ensure that customers’ needs are met, and workload is covered.
Arrange and run pre-start meetings with clients prior to work commencing to ensure that installation is completed to the satisfaction of the customer.
Monitor and coordinate strategic services processes with customer support to ensure maximum returns on projects.
Ensure Strategic Service personnel attain financial targets including WIP levels to maximise team and Company performance.
Develop, guide, and appraise Team Members within S&F to ensure they have the skills to perform their tasks in order to meet needs of our customers.
Monitor the team’s maintenance of the order book to ensure accuracy and timeliness of the information feeding into the rest of the business.
Undertake any other tasks as may be required in support of the business’s activities from time to time.